General Purchase Conditions

1. Parts

On one side, Mascoboutique, S.L. (hereinafter "Mascoboutique") is a Spanish company, with VAT number ESB87651907 and headquartered in Madrid at 5B 3C Gran Via de Hortaleza Street, 28033, owner of the platform. https://mascoboutique.com/gb/ (hereinafter, the "Web site"), and on the other hand, the buyer, understood as any Registered User as established in the Terms of Use, of legal age and with the necessary legal capacity and ability to act, who completes the steps set out on the Website for the purchase of pet articles offered by it (hereinafter, the "Buyer"It seems like you have sent a message without any content. If you need assistance or have a question, please feel free to ask.

2. Object

The purpose of these General Purchase Conditions is to regulate the acquisition of pet products through the Website by the Buyer, in exchange for an economic consideration that corresponds to what is set out herein.

3. Website Usage

By using this website and placing orders through it, the Buyer agrees to:

• i. Use the website only to make legally valid inquiries or orders.
• ii. Do not place any false or fraudulent orders. If an order of this nature is reasonably suspected, Mascoboutique reserves the right to cancel it and report it to the relevant authorities.
• iii. Provide us with your email address, mailing address, and/or other contact information truthfully and accurately. Likewise, the Buyer consents that we may use this information to get in touch with them if necessary (see our Privacy and Cookies Policy). [con el link pertinente]If the Buyer does not provide us with all the information we need, we will not be able to process the order. By placing an order through the Website, the Buyer declares to be over 18 years old and have the legal capacity to enter into contracts.

4. Products

4.1. Product Offer

The website provides information about all products for sale, including features and prices. However, Mascoboutique reserves the right to withdraw, replace, or change the products offered to its customers through the website without prior notice and at any time. The products offered on the website at any given time will be governed by the current general conditions.

4.2. Availability

The availability of our products may vary depending on customer demand. Our stock is automatically updated by our computer systems, and additionally, our team periodically checks that this stock is correct. However, this does not allow us to guarantee with complete certainty that the purchased products are not sold out. If this is the case, Mascoboutique will contact the Buyer as soon as possible to inform them of the impossibility of delivering the purchased and sold-out product on time, and will offer the following options:

I. The possibility of acquiring another product by paying the corresponding price difference.

II. If Mascoboutique can obtain the purchased item that is currently out of stock within a reasonable period of time, the Buyer will be informed of the estimated time in which they can receive it, in case they wish to wait for the item to be back in stock. If they choose that option, the item will be sent to the Buyer as soon as it becomes available again in Mascoboutique.

III. The Buyer can also cancel the order with a refund of the amounts paid in said purchase.

In the event that the Buyer has placed an order for multiple items and some of them are available while others are not, Mascoboutique will contact the Buyer as soon as possible to inform them of this situation and provide the following options:

I. Immediately send the available items, and in a second shipment, send the purchased items that are not available when they are back in stock. If the Buyer chooses this option, Mascoboutique would cover the shipping costs of that second shipment.

II. Replace the unavailable article(s) with another one that is available, paying the corresponding price difference, either by the Buyer or Mascoboutique, as appropriate.

III. Cancel the order in relation to the item(s) that are not available, with a refund of the amount paid by the Buyer for that unavailable item.

IV. Cancel the entire order with a refund by Mascoboutique of the amounts paid.

5. Purchase process

The purchasing process is simple and can be done through the website.

To make a purchase through the Website, any Registered User must navigate through the Website's product catalog and add to the shopping cart those products that are of interest. It is not possible to complete the purchase without being identified as a Registered User on the Website, for which they must have expressly accepted these Conditions, the General Terms of Use, and the Privacy and Cookie Policy beforehand.

Therefore, in order to make a purchase on the Website, the Registered User, after choosing the products they want to buy, must:

a. Click on the shopping cart to be redirected to the checkout screen. You must fill in all the required data on the form and click on "Buy Now," after accepting these General Purchase Conditions, the General Terms of Use, and the Privacy and Cookie Policy. If the Registered User wishes to modify the order, they can do so by adding or removing products.

b. On that purchase screen, the Registered User must also select the chosen shipping method and payment method. Currently, the available payment methods are as follows:

Debit or credit card: payments with 4b, Mastercard and Visa cards are accepted. In this case, we will need the Buyer to provide us with information regarding their card solely for the purpose of processing the payment.

ii. Paypal: for more information visit Paypal.com.

iii. Klarna: This method allows for deferred payment. For more information, visitKlarna

iv. Revolut Pay: For Revolut users. For more information, visitRevolut

v. Scalapay: This method allows for deferred payment. For more information, visitScalapay

c. Once this is done, the Registered User must, after reviewing their order and depending on the selected payment method, proceed with the payment and, thus, confirm their willingness to acquire and formalize the purchase.

d. Mascoboutique will confirm to the Buyer that it has received their intention to purchase the products and will also confirm the payment if it has been made correctly. Additionally, it will send the order confirmation with the corresponding invoice via email. By accepting these General Purchase Conditions, it is understood that the Buyer has consented to receiving an electronic invoice. At any time, they can object to this by writing to web@.https://mascoboutique.com/gb/.

6. Order preparation

In general, once the order is received in our system, Mascoboutique will proceed to prepare it for shipping or for delivery to our physical stores in Madrid, -according to the option chosen by the Buyer-. This order preparation will be done within the following three days after the order was placed. Please note that Saturdays, Sundays, and holidays in Madrid are excluded from this period.

Once Mascoboutique has prepared the order for shipping or ready for pickup at the physical store chosen by the Buyer, an email will be sent to the Buyer.

However, notwithstanding the above, and in exceptional circumstances (high number of orders, holiday periods, etc.), Mascoboutique reserves the right to delay in the preparation of orders. In these cases, the Registered User and potential Buyer will be duly informed before making their purchase through notices on the Website.

7. Delivery of the order

Once the order is prepared, Mascoboutique will proceed to ship it to the address provided by the Buyer during the purchasing process, or will inform them of its availability for pick-up at the physical store of Mascoboutique chosen, depending on the option selected by the Buyer when placing the order.

7.1. In-Store Pickup

During the purchasing process, the Buyer may choose in-store pickup at one of Mascoboutique's physical stores in Madrid as a shipping method. In this case, once Mascoboutique has the Buyer's order ready to be picked up at the chosen physical store, Mascoboutique will inform the Buyer via email of this circumstance so that they can come and collect it. The Buyer will not have to pay any amount for shipping or order preparation. For pickup, they simply need to go to the chosen Mascoboutique physical store during its business hours, on a working day in Madrid, and show the store's staff the following:

a. the invoice or order confirmation email,

b. an official identification that credibly proves that you are the Buyer of the order or,

c. in the event that the Buyer of the order is not the one who collects it, a proof that certifies that the Buyer has authorized you to collect the order on their behalf.

7.2. Shipment of the order by carrier

Likewise, during the purchasing process, the Buyer may choose to have the order shipped to the address of their choice, as long as it is not a P.O. box.

7.2.1. National shipments

Mascoboutique works with the transport companies Seur, DHL Parcel, and DHL Express, however, it reserves the right to change transport companies at any time and without prior notice. Mascoboutique ships to any point in Spain within the Iberian Peninsula (hereinafter, "Peninsular Spain") or to the Balearic Islands; however, it does not ship to the Canary Islands, Ceuta, or Melilla.

As a general rule, the first delivery attempt will be made within 24 to 72 hours from the collection of the item by the transport company. In order to keep the Buyer informed, Mascoboutique will send an email on the day the order is handed over to the transport company to notify them of the delivery. Please note that for the calculation of the aforementioned 24 to 72-hour period, Saturdays, Sundays, and holidays are excluded, whether in Madrid or in the delivery location. However, in exceptional cases of force majeure or during periods of high number of orders such as sales or Christmas, Mascoboutique reserves the right to extend delivery times. In these cases, the Registered User and potential Buyer will be duly informed before making their purchase through notices on the Website.

If the order amount is equal to or greater than 60 euros, Mascoboutique will cover the shipping costs. For purchases below 60€, the Buyer must cover the shipping costs, which vary depending on the destination. During the purchase process, the Buyer will need to enter the delivery address, and the Website will automatically inform them of the corresponding shipping costs for the order being processed. However, for informational purposes, the shipping costs will be approximately as follows:

Delivery address	Shipping costsI.V.A. included)
Peninsular Spain	5.90 euros with DHL Parcel 5.90 euros with GLS
Balearic Islands	6.95 euros
Portugal	6.95 euros

Exceptionally, in addition to the above, regardless of the total amount of the order, if the orders include products considered as Large Items, they will incur additional shipping costs.

7.2.2. International shipping

Mascoboutique also ships internationally to points within Europe. Delivery times to these destinations vary depending on the delivery address; however, generally, the first delivery attempt should be made within seven working days from the moment Mascoboutique hands over the order to the carrier company. Similar to domestic shipments, (i) Saturdays, Sundays, and holidays are excluded from the calculation of this period, whether in Madrid or the delivery location; and (ii) Mascoboutique will send an email to the Buyer on the day the order is handed over to the carrier company, informing them of the delivery.

In exceptional cases of force majeure or during high order volume periods such as sales or Christmas, Mascoboutique reserves the right to extend delivery times. In these cases, the Registered User and potential Buyer will be duly informed before making a purchase through notices on the website.

In international shipments, Mascoboutique never assumes the shipping costs, which will always be the responsibility of the Buyer. These costs vary depending on the destination and will be calculated automatically by the Website during the purchasing process, once the destination address is entered. Again, for informational purposes, the shipping costs will be approximately as follows:

Delivery address	Shipping costs (€)
Germany	14.95 DHL Parcel
France	15.95 DHL Parcel
Austria Belgium Croatia Slovakia Slovenia Netherlands Hungary Luxembourg Poland Czech Republic Romania Bulgaria Estonia Greece Latvia Lithuania	19.95 DHL Parcel 29.95 DHL Express
Sweden Denmark Finland	34.95 DHL Parcel 34.95 DHL Express

For shipments to destinations not covered in these General Conditions, please contact Mascoboutique by sending an email to web@mascoboutique.com. As far as possible, we will try to help you to get your order to wherever you want. Mascoboutique does not ship to Corsica, Sicily, Sardinia, or outside of the European Union.

7.2.3. Delay in delivery

If the first delivery attempt by the transport company is not carried out within the deadlines indicated in the previous points, the Buyer may choose the following options:

1. Accept the late delivery of the order and claim from Mascoboutique the shipping costs that could have been paid when placing the order, or

2. Cancel the order with a refund of the amounts paid in said purchase.

The Buyer will not have the right to these options if the Website had clearly and expressly indicated before the purchase that deliveries could be delayed.

8. Pricing policy

The prices shown on the website are set by Mascoboutique. The prices are displayed in Euros. Before purchasing any of the selected products, the website will display either the prices with the I.V.A. included as final price or broken down according to the taxable base and the applicable taxes at any given time

The transportation and delivery costs of the products will be indicated on the website during each purchase process. These costs will also be displayed with the order summary. I.V.A. Included as final price or itemized according to the taxable base and applicable taxes at all times.

It is possible that the website includes promotions and/or discount codes. Such circumstances will be reflected on the screen, as well as any applicable conditions that may apply in each case.

9. Acceptance of the General Purchase Conditions

When the purchase is made entirely through the Website, the Buyer must read these Conditions and accept them expressly by clicking on the corresponding consent checkbox, which is unchecked by default.

In the event that there are special rules or restrictions that affect certain rates, discounts, and/or products, such special rules or restrictions will be made known on the screen before proceeding to purchase the product.

10. Withdrawal, changes, and returns

Mascoboutique guarantees the Buyer the possibility to withdraw from their purchase made through the Website, for any reason, and return or exchange the products purchased, within fourteen calendar days following the day they received the last of the products included in the order. To do this, the Buyer will have two options:

10.1. In-person withdrawal at Mascoboutique's physical stores

The Buyer, within the established deadline in the previous paragraph, may return the product(s) subject to withdrawal along with the invoice that justifies its purchase to the physical stores of Mascoboutique (consultation). Here Once there, the Mascoboutique staff will check the condition of the product(s) and ensure that they are not items excluded from the right of withdrawal. If the product(s) are in the same conditions as when they were delivered, with all their original containers and packaging, and are eligible for withdrawal, Mascoboutique will proceed - according to the Buyer's choice - to refund the amount paid for the product(s) purchased or exchange them for others, upon payment of any price difference that may exist.

10.2. Non-face-to-face withdrawal

The Buyer may also withdraw from their purchase within the deadline established in the first paragraph of this section by notifying Mascoboutique via email at web@mascoboutique.com.https://mascoboutique.com/gb/ Your decision to withdraw from the purchase must be made through an unequivocal statement (for example, a letter sent by postal mail or email). To do this, the Buyer may use the withdrawal form template included as Annex I to these Terms and Conditions, which will be sent to them by email once the order has been placed, although its use is not mandatory. To meet the withdrawal deadline, it is sufficient for the communication regarding the exercise of this right to be sent before the corresponding deadline expires.

Mascoboutique will respond to said email and continue with the withdrawal process if it has been communicated within the established period and as long as the product(s) subject to withdrawal are not products included in the exceptions of withdrawal.

Once Mascoboutique responds to the Buyer's email to continue with the withdrawal process, the Buyer may return the product(s) subject to withdrawal by the method of their choice, assuming the costs that may arise from it. In other words, the Buyer must send the products by their own means to the physical store of Mascoboutique located at C/ Gutiérrez Solana 8, 28036, Madrid.

To facilitate the exercise of the right of withdrawal, Mascoboutique offers to manage the collection of the product(s) subject to withdrawal, if expressly requested by the Buyer and charging the cost to them. In that case, Mascoboutique will commission a transportation company to go to the address provided by the Buyer in the communication to collect the product(s). Please note that this collection organized by Mascoboutique will incur a cost for shipping expenses that we will inform in advance and will be deducted from the total refund amount.

The goods subject to withdrawal must be returned in the same condition as they were delivered, with all their original containers and packaging. The Buyer must make this return to Mascoboutique within a period of 14 calendar days from when they communicated their desire to withdraw from the contract. If these conditions are met, Mascoboutique will proceed - according to the Buyer's choice - to:

a. Refund the Buyer, within 14 calendar days from when the Buyer informed you of their desire to withdraw, all payments received for the purchase of the product(s), if they chose to return the product. If the Buyer requested Mascoboutique to collect the product(s) subject to withdrawal, Mascoboutique will deduct the collection costs from the same.

b. Exchange the products subject to withdrawal for others, with prior compensation for any price difference that may exist and any collection expenses, if applicable as indicated above.

When a partial refund is issued for an order over 60€ in which shipping costs were not initially charged, and the final purchased items do not exceed the 60€ minimum, Mascoboutique reserves the right to deduct the shipping costs from the refund amount of the returned items.

According to the current withdrawal policy for ecommerce platforms, we grant consumers a period of 14 calendar days from the receipt of the products to exercise the right of return. The refund will be credited to the same payment method used, for purchases made with Sequra.

10.3. Exceptions to withdrawal

There are some products to which the right of withdrawal does not apply. We are referring to the legal exclusions listed in article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.

In particular, we would like to highlight that, according to that article, the Buyer cannot withdraw from their purchase when the object of the withdrawal is (i) sealed items that are not suitable for return due to health protection or hygiene reasons and have been unsealed after delivery, such as hygiene products; or (ii) items made according to the consumer's specifications or clearly personalized, such as identification tags once engraved.

10.4. Guarantees

In the event that the item purchased by the Buyer is found to be defective, we will proceed, as appropriate, with repair, replacement, price reduction, and/or resolution in accordance with the legal warranty.

If the Buyer contracts as a consumer and user, Mascoboutique offers guarantees on the products it sells through the Website, in the terms legally established for each type of product, therefore being responsible for any lack of conformity that manifests within a period of three years from the delivery of the product.

It is understood that the products are in conformity with the contract as long as (i) they conform to the description given by Mascoboutique and have the qualities presented on the website, (ii) they are suitable for the uses for which products of the same type are normally intended, and (iii) they have the usual quality and performance of a product of the same type that can be reasonably expected. In this sense, if any of the products do not conform to the contract, the Buyer must notify Mascoboutique, either by regular mail to the following address C/ Núñez de Balboa 10, 28001, Madrid, or by email to the address provided. webIt seems like you did not provide any text to translate. If you have a specific text in Spanish that you would like me to translate into English, please provide it so I can assist you.https://mascoboutique.com/gb/.

In addition, in compliance with European regulations and with article 40.5 of Law 7/2017, of November 2, which incorporates into the Spanish legal system Directive 2013/11/EU of the European Parliament and of the Council of May 21, 2013, regarding alternative dispute resolution in consumer matters, Mascoboutique provides Buyers on its Website with the link to the European Union Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr. The European Commission has created this platform with the purpose of allowing businesses and online consumers to resolve conflicts in an extrajudicial way through it, in a simple and transparent manner, without resorting to the courts.

Mascoboutique also informs that in its store located at 10 Núñez de Balboa Street, in Madrid, there are complaint forms available for those buyers who are considered consumers and users according to current legislation.

The products offered by Mascoboutique, especially artisan products, may often exhibit the characteristics of the natural materials used in their production. These characteristics, such as variations in grain, texture, knots, and color, will not be considered defects or flaws. On the contrary, their presence should be expected and appreciated. Mascoboutique only selects products of the highest quality, but natural characteristics are unavoidable and should be accepted as part of the individual appearance of the product.

11. Obligations of the parties

11.1. Mascoboutique's obligations

Under these terms, Mascoboutique undertakes to:

a. Make your best efforts in carrying out the necessary procedures for the Buyer to receive the order.

b. Provide all the necessary documentation to receive the order.

c. Fulfill any other obligations arising from the current regulatory framework, contained in these Conditions or in any other applicable conditions.

11.2. Buyer's obligations

By accepting these Terms, the Buyer agrees to:

a. To pay the corresponding amounts in a timely manner, including fees, taxes, and any other specified costs during the purchasing process. Failure to make the payment will release Mascoboutique from its obligations.

b. Be responsible for the authenticity and accuracy of the data provided to make the purchase.

c. Assume the responsibility for not meeting the requirements demanded by Mascoboutique to hold the status of Buyer or for not having the necessary documentation to place an order.

d. Fulfill any other obligations included in these Conditions or in any other applicable conditions, such as the General Terms of Use or the Specific Registration Terms, and assume any liability resulting from non-compliance, holding Mascoboutique completely harmless.

12. Disclaimer

Mascoboutique will not be responsible under any circumstances for damages that the Buyer may suffer due to products purchased by them as a result of causes attributable to the Buyer.

By way of illustration only and without aiming for completeness, Mascoboutique will not be responsible for:

a. The usefulness that the buyer finds in the products purchased through the website and/or how well they meet their needs.

b. Personal or material damages caused as a result of the use of the products.

Non-compliance with obligations due to force majeure reasons.

Mascoboutique's activity is limited to carrying out the necessary material tasks to deliver the products that the Buyer has selected and subsequently purchased. We are not responsible for the choice of products made by the Buyer under any circumstances.

Mascoboutique states in the characteristics of each product its composition and care instructions, the Buyer is responsible for not being diligent in checking these specifications.

The responsibility that Mascoboutique assumes towards the Buyer does not under any circumstances include loss of profit, and will be limited, in any case, to the maximum amount, for any reason, to the total amount received by Mascoboutique from the Buyer in accordance with the stipulation on economic conditions in these Conditions.

13. Compensation

The Buyer's failure to comply with these Conditions or any other applicable rules may cause damages to Mascoboutique. In this sense, Mascoboutique reserves the right to take legal action against the Buyer to demand the compensation it deems appropriate and thus compensate for the damages caused.

14. Modifications

Mascoboutique can at any time and without prior notice, update and/or modify these conditions. However, the customer will always be informed of the applicable conditions for their purchase before contracting. These modifications will take effect upon their publication on the Website through any means and form.

The modification of these Conditions will only affect Buyers who accept them after said modification.

15. General issues

15.1. Safeguard and interpretation of these Terms

The present Conditions accepted at any given time and any other conditions that may apply to the Buyer constitute a single agreement between the parties.

In case of contradiction between the provisions of these Conditions and any other conditions agreed upon by the parties, the terms and conditions of these Conditions will prevail over those provided in the other conditions, unless the stipulations included in the latter expressly establish otherwise.

The fact that any of the parties, due to impossibility or convenience, did not demand strict compliance with any of the terms of these Conditions at a certain time, does not imply nor can it be interpreted as a total or partial modification of them, nor as a waiver on their part to demand compliance in their strict terms in the future.

The declaration of nullity of any or some of the stipulations of these Conditions by a competent authority will not affect the validity of the remaining ones. In this case, the contracting parties agree to negotiate a new stipulation to replace the annulled one with the greatest possible similarity. If the substitution becomes impossible and the stipulation is essential for these Conditions, at the discretion of the party harmed by its elimination, they may choose to terminate the Conditions.

Any reference made in these Conditions to a repealed article or regulatory body shall be understood as made to the equivalent provision that replaces it.

15.2. Language

The applicable language for these Terms is Spanish. If versions in other languages have been provided, it has been as a courtesy and for the Buyer's convenience. The Buyer expressly accepts that these will always be governed by the Spanish version.

If there is any contradiction between what the Spanish version of these General Purchase Conditions says and what any of its translations say, the Spanish version will prevail in any case.

15.3. Legislation and jurisdiction

The relationships between Mascoboutique and the Buyer resulting from the acceptance of these Conditions will be governed by Spanish law and jurisdiction.

For the resolution of disputes or conflicts that may arise between Mascoboutique and the Buyer who is considered a consumer according to the applicable regulations, both parties shall submit, expressly waiving any other jurisdiction that may apply, to the Courts and Tribunals of the Buyer's domicile.

In compliance with European regulations and Article 40.5 of Law 7/2017, of November 2, which incorporates into the Spanish legal system Directive 2013/11/EU of the European Parliament and of the Council of May 21, 2013, regarding alternative dispute resolution in consumer matters, Mascoboutique provides Buyers on its website with a link to the European Union online dispute resolution platform: https://ec.europa.eu/consumers/odr. The European Commission has created this platform with the purpose of allowing online businesses and consumers to resolve conflicts in an extrajudicial manner through it, in a simple and transparent way, without resorting to the courts.

In the event that the Buyer does not qualify as a consumer and user according to the applicable regulations, the parties shall submit, expressly waiving any other jurisdiction that may correspond to them, unless a different jurisdiction is determined by Law in an imperative manner, to the Courts of Madrid.